Last Updated: June 2025
At Eshopi India Mart Pvt Ltd, we strive to ensure customer satisfaction with every digital purchase on our platform (https://eshopiindia.com/). Due to the nature of digital products, our refund policy is limited but fair. Please review the details below.
Refund Eligibility
Refunds are available only under specific circumstances:
- Inaccessible Files: If the purchased digital product cannot be accessed due to technical issues on our platform.
- Corrupted Files: If the downloaded file is damaged or unusable.
- Non-Delivery: If the download link is not provided within 24 hours of purchase.
Refunds are not available for:
- Products that have been successfully downloaded and accessed.
- Buyer remorse or change of mind.
- Compatibility issues (e.g., file format not supported by your device).
Refund Request Process
To request a refund:
- Contact us within 7 days of purchase at support@eshopiindia.com.
- Provide your order number, product details, and a description of the issue.
- Attach screenshots or evidence (if applicable).
We will review your request within 3-5 business days. If approved, the refund will be processed to your original payment method within 7-10 business days.
Vendor Responsibilities
Vendors are responsible for ensuring their products are functional and accurately described. If a refund is issued due to a vendor’s fault, the amount may be deducted from their payout.
Contact Us
For refund-related questions, reach out to:
- Email: support@eshopiindia.com
- Address: Gaura 1333, Solan, Himachal Pradesh – 173212
We are committed to resolving issues promptly and fairly to ensure your satisfaction.
